Your privacy is important to us. We want to make your experience on the Internet enjoyable and to foster your trust in ecommerce as a whole. Because we want to demonstrate our commitment to our users' privacy, we have agreed to disclose our information practices.
This Privacy Statement is an integral part of our website and the services offered to you and cannot, in any way, be separated from the membership, usage or transaction process. If you do not agree to our Privacy Statement in whole, you must not use our website.
If users have questions or concerns regarding this statement, they should contact us directly by email at email@example.com.
When you use our services, you may be asked to provide your name, zip code, gender, birth year, email address, other personally identifying information, and password. This information is collected on the registration form for several reasons including: (1) personal identification; (2) to provide you with available tee times via email; (3) to allow us to contact you for customer service, if necessary; (4) to customize the content of our website to meet your specific needs; and (5) to make product improvements to the site. In addition, your email address is collected to send you an email message confirming your golf reservations. Your email and information may be shared with a golf course or one of our partners who needs this information to provide you with the services you are paying for (e.g., a golf reservation using your name as the booking party). Your information may also be made available to a referring agent or marketing partner if your initial referral originated from that partner.Depending on the service and round of golf booked, these partners may email you will occasionally receive updates from us about special offers, new services, and other noteworthy news items.
When you book a reservation through our website, we ask you to provide personally identifiable information by filling out and submitting an online customer profile form. This information includes your name, home or work telephone number, email address, and your credit card number, expiration date and billing address. We use this information to process and book your reservation and to notify you of your reservation status by email. We may also ask you for the email address for other people for whom you are booking reservations. We use this information only if you request to send each person an email notification of the reservation.
Cookies are small pieces of information stored on your computer tied to information about you. We use both session ID cookies and persistent cookies. For the session ID cookie, once you close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on your hard drive for an extended period of time. Persistent cookies can be removed by following the Web browser help file directions.
A cookie file may also be placed on your hard drive by our third-party advertising companies. These companies may use aggregated statistics about your visits to this and other websites in order to provide advertisements about travel and golf-related goods and services that you may be interested in. The information they collect does not include your personally identifiable information. The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. This is primarily accomplished through the use of a Web beacon (a single-pixel GIF), which is placed on our site to collect anonymous information. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No personally identifiable information is collected during this process. The information is anonymous and does not link online actions to an identifiable person.
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, diagnose problems with our servers and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
We send all those who make a golf reservation a welcome email. This initial email is used to validate your email address and convey relevant information about your golf reservation. You will also receive email from the tee time wholesaler, or golf course directly with details on your golf reservations. This provider may also choose to email additional information on products, services, and special deals. Each of these emails contains opt-out information to prevent unwanted communications.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
On occasion, we may communicate with users to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users' wishes.
Though we make every effort to preserve user privacy, we may be required by law to disclose information you have provided in obtaining our golf reservations products or services. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for us to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
We use an outside a credit card processing company and bank check processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We use tee time wholesalers and tee sheet vendors who have access to multiple golf courses. Your information will be shared with these providers if the round of golf you have booked is passed through their systems. This information is required to procure you the necessary golf reservations.
We provide information about travel either reserved or purchased on this site to the golf courses who fulfill your reservation. Although we offer tee times from golf courses that are reputable companies, we cannot place limitations on these companies from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any golf courses directly whose tee times you purchase on this site. In addition, these golf courses may also contact you as necessary to obtain additional information about your confirmed reservation.
We will occasionally share aggregated information with our service providers. This information does not contain any personally identifiable information and is used to develop featured programs and content that will be of interest to our members and website visitors.
We may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to us.
If you were referred to us from another website, we may personally identifiable information about you to the referring website. Although we believe that the website companies from which you were referred to us are reputable companies, we have not placed limitations on the referring websites companies from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any website that referred you to this site.
Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our website at the point where we ask for information. For example, our order form has an opt-out mechanism so users who buy a tee time from us, but don't want to receive Tee Time Alerts or promotional material, can keep their email address off of our lists.
Users who no longer wish to receive Tee Time Alerts and promotional communications may opt-out of receiving these communications by following the instructions at the bottom of the email or by emailing "unsubscribe" to Customer Support. We also offer an opt-out mechanism on the member profile page.
Users of our website are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Statement applies solely to information collected by this website.
From time-to-time our website requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.
We take precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line.
When our reservation order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - Secure Socket Layer (SSL).We use a 256-bit SSL certificate from a third-party service called AlphaSSL to encrypt the transaction and protect your information. When we ask for your credit card information, you will see a shield from AlphaSSL indicating that the page is secure. You can click on this logo at any time to validate the authenticity of the website and to confirm the transaction is secure.
Depending on the transaction, your credit card information may be shared and processed by a third party booking system. This booking system also uses SSL encryption to protect sensitive information. This booking system may hold your credit card details securely in the event that a charge needs to be made for a future dated round of golf in the event of a no-show and done in accordance with a particular cancellation policy as provided to you at the time of booking.
All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.
If users have any questions about the security at our website, users can send an email to firstname.lastname@example.org
In order for this website to properly fulfill its obligation to users, it is necessary for us to supplement the information we receive with information from third party sources.
If a user's personally identifiable information (such as zip code, phone, email or postal address) changes or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate user's personally identifiable information. Members can contact us by email, telephone, or postal mail at the contact information listed below to modify or delete any collected personal information.
If we decide to make any material change to our Privacy Statement, we will post those changes to this Privacy Statement and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the Privacy Statement under which the information was collected.
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on this website notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Mail: c/o TeeTimes.net Golf Reservations Inc.
Unit #4 - 20000 Stewart Crescent
Maple Ridge, BC, V2X 9E7
This Privacy Statement is effective as of February 1, 2013.